Vo2 Privacy Policy — Malaysia User Information Protection
This document explains how vo2 collects, uses, stores, and protects the personal information of our platform users. Please read it carefully to fully understand your rights.
Last Updated: 1 January 2026
Information Collected by vo2
Vo2 collects several categories of information to enable the platform to operate securely and efficiently. This information is gathered during account registration, throughout platform use, and via user interactions with our services.
- Full name and display name
- Email address and phone number
- Date of birth and state of residence in Malaysia
- Identity verification documents (MyKad or passport) when required
- Encrypted password
- IP address and web browser type
- Phone or computer operating system
- Login session details and access timestamps
- Page usage and navigation data within the platform
- General location information based on IP address
- Deposit and withdrawal records in Malaysian Ringgit (MYR)
- Payment method used (GrabPay, DuitNow, bank transfer)
- Transaction reference number
- Financial transaction history within the account
- Betting and gaming history
- Gaming preferences and activity history
- Feedback and communications with customer support
- Information shared when contacting our team
How We Use Your Information
Vo2 uses collected information solely for legitimate purposes directly related to platform operations. We do not sell user personal information to any third party for marketing purposes.
Ensures accounts are opened by verified individuals aged 18 and above and prevents identity fraud.
Deposits and withdrawals in RM are processed securely through supported payment channels.
Provides effective and personalised assistance to users who need guidance or help resolving issues.
Detects and prevents unauthorised access, fraud, and malicious activity on the vo2 platform.
Analyses usage patterns to improve platform functionality, speed, and the overall user experience.
Sends important account notifications, platform promotions, and policy updates to users who have opted in.
Cookie Usage & Session Tracking
The vo2 platform uses cookies and similar tracking technologies to enhance the user experience and maintain session security. Cookies are small text files stored in your browser when you visit our website.
- Session Cookies: Maintains your login session while using the platform and expires automatically when you close your browser.
- Preference Cookies: Saves your language settings, time zone, and display preferences.
- Security Cookies: Helps detect and prevent suspicious activity or unauthorised access attempts.
- Analytics Cookies: Collects aggregated usage data to help us understand how users interact with the platform.
Users can manage or block cookies through their web browser settings. However, blocking certain cookies may affect platform functionality, including the login process and session security. Continued use of the vo2 platform is taken as consent to the use of cookies as described in this policy. For more information on managing cookies in your browser, please refer to your browser's help documentation.
Data Storage, Security & Information Sharing
Vo2 takes the protection of user personal data seriously and implements a range of technical and organisational security measures to prevent unauthorised access, data loss, or disclosure.
All personal data is stored on servers protected by 256-bit SSL encryption. Access to the user database is restricted to authorised personnel and requires two-factor authentication. Financial transaction records in MYR are retained for the period stipulated by Malaysian legal requirements.
Vo2 does not sell or rent user personal information to any party. Information may be shared with third parties only in the following circumstances:
- Payment service providers required to process deposit and withdrawal transactions in MYR.
- Authorities or regulatory bodies where required under applicable Malaysian law.
- Technical service providers that assist in platform operations, subject to strict confidentiality agreements.
All third parties granted access to vo2 user data are bound by data protection obligations equivalent to our own standards.
User Rights & How to Contact Us
You have the right to request a copy of the personal information vo2 holds on your account. Submit your request via our support email and it will be processed within 14 business days.
If you find any inaccurate or outdated information in your account, you can update it directly through your account settings or by contacting the vo2 support team.
You have the right to request deletion of your personal data. This is subject to legal requirements and platform operational needs. Certain transaction records may need to be retained in accordance with regulatory requirements.
Privacy Policy Amendments & Contact Us
Vo2 reserves the right to amend this Privacy Policy from time to time. Any changes will be updated on this page with the latest revision date. Continued use of the platform after changes are made constitutes acceptance of the updated policy. For any enquiries regarding this Privacy Policy, your rights, or to submit a request relating to your personal data, contact us at: [email protected]
For information on the platform's terms of use, please refer to the Terms & Conditions us. General questions about your account and the platform can be found on the FAQ.